This camera is brand new in its original packaging and has never been used. However, the included film is well past its shelf life and is not guaranteed to work. Please keep in mind that unopened novelty cameras are not covered under our standard 90-day warranty for refurbished devices because we are unable to service them. If the camera you receive is broken once removed from the packaging, please contact us immediately within our 14-day return window for further assistance. Open with careful consideration; once removed from its packaging this camera cannot be returned for any reason other than non-functionality.